We’re Back, Sorry For The Technical Issues

Dear Members and Readers of Prepare For Change,

I hope this message finds you well. I am writing to update you on an unexpected and major setback we experienced recently. One week ago, our NVMe hard drive, a critical component of our server infrastructure, began showing signs of catastrophic file system corruption.

Luckily, I was on the server at the time, troubleshooting unrelated issues, when terminal warnings alerted me to the gravity of the situation. In response, I swiftly powered down the server to prevent further damage.

Upon inspection of our backups it was found that a glitch caused the configuration to stop working approximately one month before this event. Since no errors were showing, the lack of fresh backups was overlooked.

Therefore we had to recover the data at all costs to ensure continuity.

The recovery journey that followed was far from straightforward. It involved three days of crafting special block image backups, testing recovery techniques, and, due to resource limitations, having to reset and recreate the images. All this took place while the NVMe drive teetered on the edge of total failure. Even though SMART tests didn’t initially indicate a complete failure, the drive eventually did fail just prior to implementing the file system recovery.

Thankfully, we managed to replace the faulty unit and re-image the new hardware. Following extensive recovery work, we were able to reboot the server. However, it was markedly unstable and suffered from lingering effects of the file system corruption. This only further exasperated the very slow but methodical process being undertaken.

For a few days it wasn’t possible to even get the database server to remain active before crashing a few seconds later. Very cautious and careful work was undertaken to ensure we lost nothing but the bare minimum.

Despite these challenges, our recovery effort has been successful. We managed to recover 99.99% of the data with very marginal data loss <78MB out of 500GB+. Thankfully most of this was related to operational system files, rather than mass amounts of working data.

As part of this downtime and recovery, new infrastructure was designed and implemented on the fly. Within a week, we were able to recover, relocate, and get back on our feet from what is known in the industry as a company killer. All in all it’s took 120 hours of dedicated work to get this far.

However, our work is far from over. Additional systems still need recovery, relocation, and optimisation. Prior systems will need decommissioning and DNS records will take many days before settling into a new pace.

We are incredibly thankful for your positive wishes during this challenging time and deeply apologize for any inconvenience this may have caused. As we continue to work on bringing our teams and services back to full capacity, we kindly request your patience.

Rest assured, we are dedicated to getting our posts rolling and services fully operational as soon as possible. We appreciate your understanding and continued support.

Thank you once again, and please bear with us during this transitional period.

Kind Regards,

PFC-IT

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